Integrate with Spredfast to bring social data, interactions and governance into your current marketing and customer care workflows. Our broad portfolio of APIs ensures that you can connect Spredfast with your existing solutions and realize more value from your technology investments.
Bring social capabilities into every phase of the customer journey by connecting with Spredfast APIs. Supported use cases include:
Get a complete view of your customers by linking social contacts and interaction history to existing CRM contacts or using social customer data to create new CRM contacts.
Gain a holistic view of key business metrics by connecting Spredfast Analytics, the single source of truth for social data, with your business intelligence tools to view social performance alongside other channels.
Streamline social publication: connect Spredfast with virtually any digital asset management solution or files storage service, then access content from within the Spredfast platform.
Enable your social care agents to focus on complex or urgent interactions by automating responses to commonly addressed inbound questions.
Gain visibility into individual care agent and care team performance across metrics such as open issues, closed issues, pending issues and response times.
Leverage historical data to predict inbound content volume so that you can effectively plan and allocate resources within specific regions.
Streamline cross-channel planning and collaboration workflows by integrating with external platforms to ensure social is represented in the broader brand story.
Understand when social approvals are required, accounts have been authenticated or a crisis requires monitoring by receiving Spredfast notifications within your existing tools.
Track posts that are created in Spredfast and sent directly to social networks for scheduling; execute ad campaigns natively or through your preferred ad tech platform.
Interested in partnering with Spredfast? Integrate your solution and join the industry’s leading enterprise marketing platforms.